Order support
Track Your Order
Once your order has been dispatched, tracking details are sent by email where tracking is available.
How tracking works
1
Order confirmed
You receive an order confirmation email after checkout.
2
Prepared for dispatch
Orders are usually handled within 1-2 business days.
3
Tracking sent
When available, courier tracking is emailed after dispatch.
Tracking questions
Where can I find my tracking number? +
Your tracking number is included in the dispatch confirmation email we send once your order leaves us, where courier tracking is available.
When will tracking become active? +
Tracking usually activates after the courier scans the parcel. This can take up to 24 hours after dispatch.
How long does delivery usually take? +
Orders are usually handled within 1-2 business days, and most UK deliveries arrive within 3-5 business days in total.
Who should I contact if tracking has not updated? +
Email info@homesmarten.online with your order number and we will look into it for you.