Returns & Refunds

If you change your mind, please contact Home Smarten within 14 days of receiving your order to request a return. After telling us you want to return an item, the goods should be sent back within 14 days.

Returned items should be unused, in resaleable condition and complete with the original packaging, accessories and parts where reasonably possible. This does not affect your statutory rights if an item is faulty, damaged or misdescribed.

Email info@homesmarten.online with your order number, the item you want to return and the reason for return. Please wait for our reply before sending anything back so we can confirm the correct return process.

For change-of-mind returns, the customer is responsible for return shipping costs unless we agree otherwise. If the item is faulty, incorrect or damaged on arrival, contact us first so we can review the issue and arrange the appropriate solution.

Please package returned items securely to help prevent damage in transit. We recommend keeping your delivery packaging until you are satisfied with the order.

Approved refunds are issued to the original payment method after the returned goods are received and checked, or after suitable evidence of return is provided where applicable. Your bank or payment provider may take additional time to show the refund.

If your order arrives damaged or you receive the wrong item, email info@homesmarten.online as soon as possible with your order number and clear photos of the item, packaging and delivery label.

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered dispatch or courier booking.

For returns help, email info@homesmarten.online or call +447845363135. Home Smarten support is available Monday - Friday, 9:00 AM - 5:00 PM (UK TIME).